International Taxes and Duties included
Terms & Conditions
TERMS & CONDITIONS
This page (together with the documents referred to on it) sets out the terms and conditions (the "Terms") on which Vaara Limited ("we," "us," or "our") supplies any products ("Products") listed on our website www.vaara.com (the "Site") to you. Please read these Terms carefully before ordering any Products from our Site. These Terms tell you who we are, how we provide products to you, how we may change or end the contract, what to do if there is a problem, and other important information. By ordering any of our Products, you agree to be bound by these Terms. Please print a copy of these Terms for future reference. By clicking on the button marked "I Accept" at the end of these Terms, you accept them. If you refuse to accept these Terms, you will not be able to order any Products from our Site.
www.vaara.com is operated by Vaara Limited. We are registered in England and Wales under company number 09306278, and our registered office is located at Inchmead Suite, 100, Berkshire Place, Winnersh, Wokingham, RG41 5RD. Our VAT number is 223268425.
You can contact us by writing an email to customercare@vaara.com. If we need to contact you, we will do so by email using the email address you provided in your order.
By placing an order through our Site, you warrant that: (a) you are legally capable of entering into binding contracts; and (b) you are at least 18 years old.
4.1 After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to our acceptance, and we will confirm such acceptance by sending you an email that confirms the dispatch of the Product (the "Dispatch Confirmation"). If we are unable to accept your order, we will inform you in writing and will not charge for the Product. The contract between you and us ("Contract") will only be formed when we send you the Dispatch Confirmation.
4.2 The Contract will relate only to the Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products that may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
5.1 If you are contracting as a consumer, you have the right to change your mind within thirty days, starting from the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out below).
5.2 If you change your mind, you must inform us in writing and return the Product(s) to us immediately, in the same condition in which you received them, at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to compensation.
5.3 Please return the Products to us within 15 days of receipt, in their original condition and packaging, unworn, unwashed, with all labels attached and intact, and with the original receipt or proof of purchase.
5.4 We advise customers to take extra care with underwear bodysuits. When trying on an item, please ensure it is done over your own underwear. For hygiene reasons, we may refuse returns if this hasn't been done. This provision does not affect your legal rights.
5.5 Once we have inspected the returned Products and are satisfied that they have been returned in accordance with clauses 5.3 and 5.4, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed via email that you are entitled to a refund or when we received the goods back (whichever is earlier). We will refund the full price of the Product, excluding shipping costs.
5.6 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
5.7 Details of your statutory right and an explanation of how to exercise it are provided in the Dispatch Confirmation. This provision does not affect your statutory rights.
6.1 Delivery: For orders accepted within the United Kingdom, your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
6.2 Delivery: For orders accepted outside of the United Kingdom:For orders within the European Union (EU), we charge a minimum shipping fee. This shipping fee covers the cost of our shipping company to deliver the Products to you. It includes any local customs duties or import taxes, unless specified which will need to be paid by you.
6.3 International orders outside the UK and EU may be subject to local and national import taxes and duties when the delivery reaches the destination country. These charges are your responsibility. If applicable, the shipping company will contact you by telephone once the Products are in customs to inform you of the cost. Failure to pay the necessary charges to release the Products may result in delays and additional costs. We have no control over these charges, as duties and taxes vary from country to country. You should contact your local customs office for further information before placing your order. We will not refund any sums in respect of Products held at customs.
6.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
7.1 The Products will be your responsibility and at your risk from the time of delivery, unless delivery is outside the UK, in which case the Products will be your responsibility and at your risk from the time we deliver the Products to our nominated courier.
7.2 Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
8.1 The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error.
8.2 Prices include VAT, but delivery costs are additional as outlined in paragraph 6 above and in our Delivery Information page on our website.
8.3 All prices on our Site are displayed in Great British Pounds (GBP).
8.4 All orders placed on our Site will be charged in the currency provided by the currency automation tool, which may not be the currency of the country you are in or the final shipment destination.
8.5 Prices are subject to change at any time, but changes will not affect orders for which we have already sent you a Dispatch Confirmation.
8.6 While we make every effort to ensure the accuracy of prices on our Site, there may be instances where a Product is incorrectly priced. If the correct price of a Product is lower than the stated price on our Site, we will charge the lower amount when dispatching the Product to you. If the correct price is higher than the stated price, we will contact you for instructions before dispatching the Product or reject your order and notify you of such rejection.
8.7 We are not obligated to provide the Product to you at an incorrect (lower) price if the pricing error is obvious and could have reasonably been recognized by you. In such cases, we may end the Contract and refund any sums paid by you. If the Products have been dispatched, we may require you to return them at our expense.
9.1 All intellectual property rights in the Products, Site, and any content on the Site (including but not limited to text, graphics, logos, images, audio clips, and software) are owned by us or our licensors. You may not use, copy, reproduce, modify, distribute, or display any part of the Site or the content without our prior written permission.
10.1 Nothing in these Terms shall limit or exclude our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited by applicable law.
10.2 To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms that may apply to the Products, Site, or any content on the Site, whether express or implied.
10.3 We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract, Site, or Products, including but not limited to: (a) loss of profits; (b) loss of sales or business; (c) loss of or damage to data; (d) loss of goodwill; or (e) any indirect or consequential loss or damage.
10.4 Our total liability to you in respect of all losses arising under or in connection with the Contract, Site, or Products, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total price paid for the Products.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by events outside our reasonable control ("Force Majeure Event"). A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes, but is not limited to, strikes, lock-outs, or other industrial disputes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disaster, or failure of public or private telecommunications networks.
If we fail, at any time during the term of the Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
If any of these Terms or any provisions of the Contract are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition, or provision will to that extent be severed from the remaining terms, conditions, and provisions which will continue to be valid to the fullest extent permitted by law.
These Terms and any document expressly referred to in them constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations, and understandings between us, whether written or oral, relating to their subject matter.
We have the right to revise and amend these Terms from time to time. You will be subject to the policies and Terms in force at the time that you order Products from us, unless any change to those policies or these Terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms, unless you notify us to the contrary within seven working days of receipt by you of the Products).
These Terms are governed by English law. Any dispute arising from or relating to these Terms, the Contract, the Site, or the Products shall be subject to the exclusive jurisdiction of the courts of England and Wales.
A person who is not party to these Terms or the Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
CONTACTING US
Please submit any questions, concerns, or comments you have about these Terms or any requests concerning your order by email to customercare@vaara.com or write to us at:
Vaara Limited
Inchmead Suite, 100 Berkshire Place, Winnersh, Wokingham, RG41 5RD
